COVID 19

Due to the current COVID 19 crisis we have been forced to run services differently to protect patients and staff.

 

The surgery is still open but the doors are closed to allow controlled access and online booking of appointments has been suspended.

 

All appointments will be by telephone or video consultation initially with follow on face to face appointments arranged only if absolutely necessary.

 

Please do not attend the surgery if you do not have an appointment.

 

All prescriptions will be sent to your nominated chemist. Do not come to collect them from the surgery. Sick lines will be posted to you.

 

For information about video consultations see below

 

Advice for patients with symptoms of Coronavirus or queries about Coronavirus

 

The symptoms of COVID are a high temperature above 37.8, a new cough (usually persistent and dry) and breathlessness

 

All patients with queries or mild symptoms of Coronavirus should go to NHS Inform website where all the relevant advice is available.

 

If you need a sick line to self isolate this is available direct from this website you do not need a GP sick line. Click here for direct link

 

Patients who are more unwell with symptoms of COVID should contact NHS 24 on 111, day or night rather than the GP surgery.

 

Callers to the 111 helpline will be assessed and, if necessary, transferred to a local community hub staffed by clinicians from across the healthcare system to ensure patients get the best possible advice.

 

Depending on their assessment, patients may be given advice to help them continue self-isolating at home or be given an appointment to attend a local assessment centre for further treatment.

 

 

 

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The North Surgery has been serving the Annandale community on our current site in Greencroft Wynd since 1991. We are an NHS general medical practice who offers a full range of services to around 7500 patients in Annan and the surrounding area.

Browse our Web site for more information about the Practice.

If you have any questions or would like to speak to someone regarding our services, please e-mail us at annan.north@nhs.net (note - please do not use the e-mail for clinical matters) or by telephone 01461 202745.

Video Consultations

We are using an NHS video consultation system called Attend Anywhere. You can use this if you have a PC or a laptop with a camera or by using a smart-phone or tablet.

 

Once you have been given an appointment time then click HERE to log into the waiting room. It works via your internet browser in your computer or device. Unfortunately it does not work in Internet Explorer but does work in Chrome or Safari.

 

You can connect ahead of time to check that everything works by clicking on the link above - the system will test your connection speed, camera and mic.

 

You will need to give your name and a contact phone number and will then be directed to a virtual waiting room and the doctor or nurse will connect to you when they are free.

 

For more detailed information about how to get your computer or smart device set up click HERE

 

 

Online Booking and Appointments

Online appointment booking currently suspended

 

You can now book appointments online. You need to register first with Patient Access by clicking HERE. Once registered click here to log on or you can also access appointments via the Patient Access Android or iPhone app (see Patient Access website for details).

General Data Protection Regulation (GDPR)

The Practice holds medical records confidentially and shares them with appropriate staff who are involved in providing direct patient care for individual patients. GDPR introduces new rules on privacy notices, as well as processing and safeguarding personal data. Click HERE for further information.

Address

North Surgery

Greencroft Medical Centre

Greencroft Wynd

Annan

DG12 6GN

Contact Details

Reception: 01461 202745

Prescription Line:01461 206500

Fax: 01461 201492

Online Booking: patient.emisaccess.co.uk

 

e-mail: annan.north@nhs.net

Please do not use e-mail for urgent or clinical matters

 

 

 

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