IMPORTANT PATIENT NOTICE

 

Re-joining Patient On-line Services (was previously called Patient Access)
1. Open the email, make a note of the login details
Account ID
Linkage Key
2. Choose Register new account below the login box
3. Choose ‘YES’ - When asked if you have received a registration letter, it means the e-mail you received and add the Practice ID shown on the email.
4. Enter your Account ID and Linkage ID from the email - be careful it's case sensitive
5. Create a unique username
6. Enter your chosen password in both password boxes – make a note of your username and password – you’ll need them later
7. Add your personal details and then tick the box to agree to the terms & conditions and Privacy Policy.
8. Tick the box ‘I am not a robot’
9. Select the ‘Register’ box
You’re all set but if you have any problems, please ask your GP Practice for help.
This is the registration period only. You will not be able to order prescriptions yet. Prescriptions can be ordered using e-Consult or by completing the 'repeats' page of your prescription and dropping it into the prescriptions box by the Reception desk. You can also telephone these through as you did previously.

 

 

e-Consult 

Reminder - only use e-Consult for non-urgent concerns and advice

 

Telephone recordings
Please be aware that we record Patient telephone calls to and from the Surgery for quality and training purposes. The contents of all recordings are confidential and kept securely until they are deleted (usually once they have been added to patient notes).

 

Visiting the Surgery

We offer e-Consult, telephone and face to face consultations, each having their own benefit and value. If you need medical help or advice please complete and e-consult by following the link below anytime or telephone the Reception team between 08:30 -18:00 Monday to Friday, who will be happy to help you. We also offer appointments with the GP and Practice Nurses between 07:00 and 08:30 every Thursday morning, ideal for those who need an appointment but work full time.

 

Prescriptions can be sent to your nominated chemist but you can come to collect them from the surgery if you prefer, but you need to tell us when you order your medication that you want to collect it. Sick lines will be posted or emailed to you, there is no need to come to the surgery to collect them.

 

We will always try to provide the best and most appropriate healthcare to you at all times but if you are unhappy with the service you have recieved, please tell us and we will do our best to make it right.

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Annan North Surgery has been serving the Annandale community on our current site in Greencroft Wynd since 1991. We are an NHS general medical practice who offers a full range of services to around 7500 patients in Annan and the surrounding area.

Browse our Web site for more information about the Practice.

If you have any questions or would like to speak to someone regarding our services, please contact us via our eConsult system

Online Ordering of Prescriptions

You can order your prescriptions online. You need to register first with Patient Access by clicking Login - Patient Services 

 

Some medications are not available to order via Patient On-line Services. If the medication you need does not show up then submit an admin request via eConsult by clicking here.

 

Please allow 72 hours before you contact your nominated Pharmacy.

General Data Protection Regulation (GDPR)

The Practice holds medical records confidentially and shares them with appropriate staff who are involved in providing direct patient care for individual patients. GDPR introduces new rules on privacy notices, as well as processing and safeguarding personal data. Click HERE for further information.

Online Asthma Reviews

If you have been asked to fill in an online asthma review then click here to find the form.

Sending Photographs

The best way to send a photopraph to us is using eConsult. When completing an eConsult you will be asked if you want to add a photo. Click here for guidance as to how to take the best quality pictures.

Address

North Surgery

Greencroft Medical Centre

Greencroft Wynd

Annan

DG12 6GN

Contact Details

Reception: 01461 202745

 

Contact Us Online

 

Opening hours

Monday- Friday 08:30 - 18:00

 

Public Holidays 2025

1-2 January

21 April

5 May

25 August

13 October 

25-26 December

1-2 January 2026

 

 

 

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